Returns & Exchanges

At Anova Culinary, we stand behind the quality of our sous vide tools and kitchen accessories with a 100-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within the first 100 days of ownership.

Return Process

• 1.
  Initiate Your Request

  Visit our online support portal and enter your order number and email address to start the return or exchange process.

• 2.
  Print Your Label

  Once approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled securely.

• 3.
  Pack Your Device

  Place the Anova device and all original accessories securely in the original packaging to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-10 business days.